At CrazyHuman.store, your satisfaction is important to us. All our products are custom-made, printed using Direct-to-Garment printing and manufactured to order. Because of this, our return and refund policy is as follows.
1. Damaged or Defective Items
If your item arrives damaged, has a printing issue, or is otherwise defective, we’re happy to help.
To request a replacement or refund, please contact us within 30 days of delivery and include:
- A clear photo of the product showing the issue
- Your order number
- A brief description of the problem
Email us at crazyhuman.store [at] gmail.com or use our contact form.
We’ll work with our print provider to send a free replacement or issue a full refund.
2. Wrong Item or Size Sent
If we made a mistake with your order (wrong size, color, or product), we’ll make it right.
Please provide a photo of the received item and your original order confirmation. We’ll send you a replacement at no extra cost.
3. Buyer’s Remorse / Wrong Size Ordered
Since all items are made to order, we do not offer returns or exchanges for:
- Change of mind
- Ordering the wrong size or color
Please double-check our size guides before placing your order.
4. Lost or Stuck Orders
If your package hasn’t arrived after 30 days (45 for international orders), reach out to us. We’ll investigate with the print provider and shipping carrier.
5. Return Address
Returns are not sent to us directly. If a return is necessary, we’ll provide the appropriate return instructions based on the fulfillment provider’s location.
Need Help?
If you have any issues or questions, just reach out — we’re always here to help.
Contact us: crazyhuman.store [at] gmail.com